Wait Times per Channel

Find out how long you can expect to wait for a response.

Chat Support (Facebook/Instagram)

Estimated wait time for chat inquiries.

Current:

Support Tickets

Estimated processing time for support tickets.

Current:

On Sundays, response times may be delayed.

Live Chat Operating Hours (CET)

  • Monday - Saturday:
  • 6:00 AM - 10:00 AM
  • 5:00 PM - 9:00 PM
  • Sunday: 6:00 AM - 9:00 PM (with potential delays)

The estimated chat wait time above is based on these operating hours.

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