Your music experience matters to us. Get the support you need, when you need it.

Due to a technical issue, support tickets submitted between June 20th and July 6th could not be processed. Please resubmit your ticket.

New: WhatsApp Support Available!

We are excited to announce that you can now contact our support team via WhatsApp for selected cases. We are actively working to expand our support to a wider range of inquiries and increase our capacities. This new channel aims to provide you with even faster and more direct assistance.

Learn More in Contact Section

Quick Help

The most common actions by our users

Music Problem

Songs won't play or playback issues

Premium Upgrade

Switch to eSound Premium and enjoy all benefits

App Installation

Install and set up eSound on your device

Account Issues

Login problems or change account settings

Popular Topics

Quickly find answers to the most common questions

Playing Music

  • Device Limits for eSound →
  • I'm getting an error message →
  • Crossfade between songs →
  • Offline listening →

Creating Playlists

  • Create a new playlist →
  • Share a playlist with a friend →
  • Change the order of songs →
  • Edit an existing playlist →

eSound Premium

  • Benefits of Premium →
  • Switch to Premium →
  • Cancel Premium plan →
  • Payment/Renewal of eSound Premium →

Need more help?

Our support team is here to help you

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